ShelbyGo

Passengers Younger Than 60
Within Shelbyville: $4 per boarding
Outside a 4-mile radius from downtown Shelbyville: $7 per boarding

Passengers 60 and Older 
Donations are encouraged. Personal assistants may accompany any passengers who need more assistance than a driver can provide. There is no charge for assistants.

Please have the correct change ready. Locked money boxes are available for your donations and ShelbyGo fares. 

Drivers cannot make change.

It is always best to call in as soon as you know you want or need to go somewhere. The earlier you call the better, and remember, we can schedule your rides for up to one month at a time.

ShelbyGo does not make any appointments after 3 p.m. You may call after hours and leave your cancellation, but no appointments can be made at that time.

ShelbyGo drivers cannot make appointments for you or relay messages to the office. You must call in and schedule your own ride.

ShelbyGo will arrive 30 minutes before your scheduled ride to pick you up and wait 5 minutes after your scheduled pick-up time.

During the winter, please make sure the snow and ice are removed from your porches, driveway and walkways. We cannot pick you up if these areas are not clear.

Tune in to television channels 6 and 13 and radio station WSVX 96.5, for weather closings and delays. If closed for any reason, a ShelbyGo representative will contact you.

• We do not schedule rides after 3 p.m. unless they are one-way only. We run on a schedule. ShelbyGo is not a taxi service. Same-day rides are not available unless there has been a cancellation.
• ShelbyGo operates in SHELBY County. If you are under 60 years of age, there is a fee of $4 each time you ride in town. If you travel to the county, the fee is $7 each way. ALL rides to the Casino, no matter what your age, will be $7 each way.
• If you are older than 60 years of age, we strongly encourage donations. ShelbyGo counts on your donations no matter how much you give. Every bit counts!
• Please schedule your rides as soon as possible. ShelbyGo’s schedule fills up quickly and it can be tough to schedule a ride with just a day or two's notice. Make sure you schedule all the stops you want to make when you call in. We cannot add stops on the day of your ride, as we need to make time for each place stopped.  Drivers do not usually have the time to make unscheduled stops. Please keep this in mind as we have other clients scheduled.
• Riders should practice good hygiene and wear protective garments as needed.
• Indiana law states that children birth to 8 years of age must ride in an infant or booster seat. The seat must be secured and provided by the parent/guardian. Drivers CANNOT assist.
• All passengers are required by law to wear seatbelts. Refusal to do so will result in ShelbyGo cancelling your ride.
• Profanity, eating, drinking and use of tobacco products are not allowed on vehicles.
• Carry-On Packages: Drivers can assist with packages, but they are not allowed to handle anything heavier than 20 pounds. All items must be able to be secured. No large, bulky, or hazardous items allowed. The number of bags is up to the driver's discretion. All bags are to be taken with you at your stops. No bags of any kind or personal belongings are to be left on the vans. Please schedule your stops accordingly.
• We ask that you clear your walkways, driveways and porches of any ice and/or snow. Drivers will not transport you if these areas are not cleaned off, nor will they drive on such conditions on your property.
• There will be no arguing or fighting on any of the vehicles. If you do so, you will be dropped off at the closest safe place and if need be, the proper authorities will be called. Aggressive behavior can and will get you suspended at the discretion of the transportation director.
• Any questions or concerns need to be directed to the ShelbyGo office at 317.398.7614.
• Lost Items: ShelbyGo is not responsible for lost, stolen, or damaged items. To check on lost items, you may call 317.398.7614.

Please inform the scheduler if any of the following apply:

• Wheelchair, walker, portable oxygen, service animals
• Vision or hearing difficulty

ShelbyGo will make every attempt to accommodate your mobility needs. If any questions arise, we will make recommendations that can help ShelbyGo transport you safely.

ShelbyGo vehicles have safety specifications for wheelchair weight and dimensions. Please inform the scheduler if your wheelchair is more than 29 inches wide.

If you have questions or concerns regarding ADA compliance, please visit ada.gov

Please give 24 hours' notice for cancellation. The transportation director will consider extenuating circumstances.

ShelbyGo passengers who miss their ride or do not cancel will have to pay for the unnecessary trip.

“No-show”: When a driver shows up at the appointed time and you are either not there or you cancel when the driver arrives. It is also a no-show if you call to cancel and the driver is en route.

Transportation services are provided without regard to race, gender, color, national origin, ancestry, disability or age.

Shelby Senior Services, Inc. and ShelbyGo operate their programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act of 1964. Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Shelby Senior Services, Inc. or ShelbyGo.

For information on the civil rights plan and the procedures to file a complaint, contact Shelby Senior Services, Inc., 317.398.0127 or visit our office at 2120 Intelliplex Drive, Suite 101, Shelbyville.

A complaint may file a complaint directly with the Federal Transit Administration by filing a complaint with:

Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th floor — TCR
1200 New Jersey Avenue, SE
Washington, DC 20590

If information is needed in another language or an alternate format, contact Shelby Senior Services, Inc. at 317.398.0127.